Birch Lake Hospitality is pleased to announce the newest property in its portfolio of managed properties; the GrandStay in Ames, Iowa. This property will compliment Birch Lakes current portfolio, and comes with a great General Manager in Jean McBreen, as well as an attached Old Chicago restaurant.
Birch Lake Hospitality congratulates the La Crosse GrandStay on winning the 2014 Property of the Year Award at the annual GrandStay Hospitality, LLC Conference which was held on Wednesday, April 29th, 2015. This is the most prestigious award given by GrandStay Hospitality, and we are very proud of GM Kristina and her team for this recognition.
Property of the Year embodies the “Every Guest~Every Time” spirit, sets high examples of cleanliness and consistent brand values, achieves world class service in the guest survey program, receives outstanding scores on TripAdvisor, achieves financial performance growth, maintains & upgrades the property, and exceeds the GrandStay Hospitality brand standards.
In addition, the La Crosse GrandStay was also presented with the “Every Guest ~ Every Time” Customer Service Excellence Award.
The Customer Service Excellence Award recognizes all properties that demonstrate the spirit of “Every Guest ~ Every Time” by delivering exceptional service and clean comfortable accommodations. The Customer Service Excellence Award sets the highest example for service, cleanliness and consistently demonstrates GrandStay brand values.
Congrat's Kristina & the La Crosse GrandStay team, here's to a repeat in 2015!
The Eau Claire Team receiving the annual GrandStay "Every Guest - Every Time" award for 2014