Covid-19 Update, our hotel remains open: Rest assured that our hotel has implemented additional processes set forth by the CDC, State and local officials to help protect the safety of our guests and team members.  In an effort to maintain the highest level of safety, certain services and amenities may be temporarily unavailable.  Below you will find additional measures we are taking at our hotel to ensure the safety and health of our guests and team members. We value your patronage and look forward to seeing you again soon.

Some services and amenities may be affected during this time to ensure your health and safety.  Please contact your desired location for details.

Front Office Cleaning Procedures

  • Credit card machine to be sanitized after each use 
  • Guest will be handed a clean and sanitized pen; in return the guest will keep that pen for themselves. 
  • Front desk agents will not be touching or handling credit cards or ID’s. To verify the ID with credit card we ask for them to placed on the counter for review. 
  • Guest will be required to swipe and process their own credit card. 
  • X’s are placed on the floor 6 feet apart to ensure social distancing is being followed. 
  • Plastic shield is placed at the front desk to ensure safety for our guests and team members. 
  • Hotel staff will be wearing masks and gloves. 
  • All front desk counter surfaces and public phones are sanitized repeatedly.

Guest Room Cleaning Procedures

  • Door Handles Desk, table, chairs, and lamps 
  • Dresser drawer handle 
  • Light Switches and thermostats 
  • Drapery pull handles 
  • Mini-bar, menu and room collateral 
  • Telephone and keypad, remote control keypad, and alarm clock 
  • Television
  • Safety Latch and peephole
  • Trash receptacle touch points 
  • Iron handle, hangers, and luggage rack
  • Faucet and toilet handles 

Public Restroom Cleaning Procedures

  • Door handles
  • Sink faucets and toilet handles
  • Towel dispenser handle
  • Soap dispenser push plates
  • Baby changing station
  • Trash receptacle touch points

Lobby Area and Food Service Dining Room

  • Door Handles, push plates, thresholds, and hand railings
  • Telephone and keypad
  • Tables and chairs
  • Coffee and beverage stations
  • Vending and ice machines
  • Public information kiosk
  • Trash receptacle touch points
  • Highchairs
  • Business Center 

Front Desk

  • Counter
  • Phone
  • Credit Card Device

© 2019 Birch Lake Hospitality.