Opening Summer 2024
GrandStay Hotel & Suites
Congratulations to the entire opening team of the Algona, IA GrandStay Hotel & Suites!
Welcome to the Birch Lake Hospitality family.
The already stunning GrandStay Hotel and Conference in Apple Valley, MN has a new updated look. Visit us today at www.grandstayhospitality.com and enjoy the new look and feel!
The Sheboygan, WI GrandStay Residential Suites Hotel goes above and beyond for their guests as they complete a beautiful renovation.
Birch Lake Hospitality welcomes the Thief River Falls GrandStay Hotel & Suites to its portfolio of hotels. This beautiful property is located at 1031 Wendt Drive, Thief River Falls, MN.
BirchLake Hospitality is excited to announce the addition of the GrandStay Hotel & Suites Mount Horeb-Madison, to its family of hotels.
The GrandStay Hotel & Suites Mount Horeb – is your home away from home that offers well appointed suites for business, leisure, or extended stay. With a strong Norwegian heritage and recognized as the “troll capital of the world”, your next adventure should be in Mount Horeb, WI.
GrandStay Residential Suites Hotel – Sheboygan, WI Achieves Top Honors
It is with great pleasure that we recognize General Manager Fannie Michael and the entire team from the
GrandStay Residential Suites Hotel – Sheboygan, WI.
Fannie and her team earned the much deserved recognition at the 2022 GrandStay Hospitality Conference with
the prestigious award, ” Property of the Year”.
It is a success, you truly deserved. It is an achievement you have truly earned. We congratulate you on your success and
wish you all the best for your future. Well Done.
Waterloo, IA Prepares For A Busy 2022!
The Best Western Executive Residency is looking forward to a busy year as the renovation of the attached
Waterloo Convention Center nears completion. This amazing facility connected by an indoor sky walk, hosts weddings, corporate functions, sporting events and much more. Experience Downtown Waterloo in 2022!
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The Best Western Plus Executive Residency of Waterloo, IA is “NOW OPEN”
We are excited to announce the opening of the dual branded property; the Best Western Plus Executive Residency of Waterloo, IA. The property is located in the heart of downtown Waterloo and is connected to the 5 Sullivan Brothers Convention Center. The Best Western opened on July 30th, 2020 and offers 102 guest rooms which will be followed by Executive Residency will offer 69 rooms and is scheduled for completion in six to eight weeks.
Congratulations and welcome General Manager Kari and Director of Sales & Marketing Kayleen.
Birch Lake Hospitality ~ Covid-19 Update
Birch Lake Hospitality was founded on the core value of guest and employee satisfaction and have always taken this incredibly seriously as part of our mission. Now more than ever, community is vital to our everyday lives, as both a company and society.
Our portfolio of hotels will remain open and we have implemented every precautionary measure to ensure the safety of our guests and team members. Including, but not limited to a no human to human contact check-in and check-out process, and a strict cleaning and sterilization process for all public areas and guest rooms.
The more we stay connected to our friends, families and neighbors, the stronger we will be on the other side of this challenge.
And we will get there together.
We value our Front Line and Essential Workers and as a token of our appreciation for those who must travel and require safe accommodations, our Essential Worker rate is available by contacting the hotel directly or on our website.
Until our paths cross again, stay safe and know that we are looking forward to seeing you again soon.
“Now Open” Glo Best Western – Sioux Falls, SD
We are pleased to announce the opening of the Glo Best Western in Sioux Falls, SD on Thursday May 14, 2020.
This beautiful new 79 room property offers a workout facility, indoor pool, business center, meeting space, and is located
on the east side of Sioux Falls in the Dawley Farm Village.
Congratulations and Welcome, General Manager Amanda Norton, Director of Sales and Marketing Kayleen Leonard and
the entire team in Sioux Falls!
Birch Lake Hospitality Unveils 2020 Project
The Best Western Plus & Executive Residency of Waterloo, IA opening summer of 2020.
New Glo Hotel of Best Western Opening in 2020
The final touches are being put on the Glo Hotel of Best Western – Dawley Farms in Sioux Falls, SD. This hip 79 room boutique hotel will open in the first quarter of 2020.
Best Western Plus ~ Saint Peter, MN Hosts Grand Opening!
On July 25, 2019 the Best Western Plus in Saint Peter, MN formally began welcoming their guests at their Grand Opening. Congratulations to Gavin, Holly and the entire team.
May 8TH, 2019
The GrandStay hospitality brand conference was held in May at the New London-Spicer GrandStay.
Birch Lake Hospitality is proud of their team for the awards they received.
Director of Sales & Marketing, Kristina Conca, from the La Crosse GrandStay Hotel & Suites Wins Top Honors.
Birch Lake Hospitality congratulates Director of Sales & Marketing Kristina Conca on winning the 2018 Sales and Marketing Hotel of the Year Award at the annual GrandStay Hospitality, LLC Conference which was held on Wednesday May 8, 2019. This is the highest honor given by GrandStay Hospitality in the area of sales and marketing, and we are very proud of Kristina and the team for this recognition.
GrandStay General Managers Achieved Distinguished Customer Service Awards
The Customer Service Excellence Award recognizes all properties that demonstrate the spirit of “Every~Guest~Every~Time”
by delivering exceptional service and clean comfortable accommodations. The Customer Service Excellence Award sets the highest example for service, cleanliness and consistently demonstrates GrandStay brand values.
Congratulations to the General Managers and their teams for receiving the 2018 Every~Guest~Every~Time Customer Service Award. All awards were presented by Jon Kennedy, President of GrandStay Hospitality, LLC.
Brad Ainsworth, Ames, IA; Brianna Dircks, Faribault, MN; Kristina Conca and Terri Gregory; La Crosse, WI; Bridgette Shriver, Pipestone, MN; and Jami Battochio, Rapid City, SD.
SEPTEMBER 12TH, 2018
September 12, 2018 – The Ground Breaking Ceremony took place in Sioux Falls, SD at the construction site of the new Best Western Glo. This 4 story hotel, located at Dawley Farm Village, will feature 79 guest rooms with sleek modern finishes, an indoor pool with large operable glass doors allowing for seasonal outdoor use, complimentary breakfast served daily, and many other fine amenities. Birch Lake Hospitality welcomes the Best Western Glo of Sioux Falls to their portfolio. The hotel is being developed by Makenda, LLC and is scheduled to open Summer 2019.
JUNE 8TH, 2018
On June 7, 2018, a Ground Breaking Ceremony took place in St. Peter, Minnesota at the construction site of the new Best Western Plus. This hotel will feature 60 guest rooms, a pool, meeting room, hot breakfast served daily, and many other fine amenities. During Mayor Zieman’s speech at the event, he thanked Makenda Development for their investment in the City of St. Peter. Birch Lake Hospitality welcomes the Best Western Plus of St. Peter to their portfolio. The hotel is scheduled to open early 2019.
May 8TH, 2018
The GrandStay hospitality brand conference was held in April at the InterContinental Hotel in Saint Paul Riverfront. Birch Lake Hospitality is proud of their team for the awards they received.
Congratulations to the General Managers above for receiving the 2017 Every Guest~Every Time Customer Service Award.
All awards were presented by Jon Kennedy, President of GrandStay Hospitality, LLC.
Brad Ainsworth, Ames, IA; Gavin Fawbush, Rapid City, SD; Julie Bartella, Eau Claire, WI; and Kristina Conca, La Crosse, WI.
Kullen Schroht, General Manager of the GrandStay Residential Suites of Sheboygan, WI was honored with
the 2017 Most Improved Hotel of the Year.
The GrandStay Hotel & Suites of Pipestone, MN received the Grand Returns Award for their wonderful job
promoting the brands guest loyalty program. Recipient is General Manager, Bridgette Shriver.
May 1ST, 2015
La Crosse Wins GrandStay Property of the Year Award
Birch Lake Hospitality congratulates the La Crosse GrandStay on winning the 2014 Property of the Year Award at the annual GrandStay Hospitality, LLC Conference which was held on Wednesday, April 29th, 2015. This is the most prestigious award given by GrandStay Hospitality, and we are very proud of GM Kristina and her team for this recognition.
Property of the Year embodies the “Every Guest~Every Time” spirit, sets high examples of cleanliness and consistent brand values, achieves world class service in the guest survey program, receives outstanding scores on TripAdvisor, achieves financial performance growth, maintains & upgrades the property, and exceeds the GrandStay Hospitality brand standards.
In addition, the La Crosse GrandStay was also presented with the “Every Guest ~ Every Time” Customer Service Excellence Award.
The Customer Service Excellence Award recognizes all properties that demonstrate the spirit of “Every Guest ~ Every Time” by delivering exceptional service and clean comfortable accommodations. The Customer Service Excellence Award sets the highest example for service, cleanliness and consistently demonstrates GrandStay brand values.
Congrat’s Kristina & the La Crosse GrandStay team, here’s to a repeat in 2015!
May 1ST, 2015
Eau Claire GrandStay picks up a pair of 2014 Service Awards
The Eau Claire Team receiving the annual GrandStay “Every Guest – Every Time” award for 2014