Learn how we increase revenue and guest satisfaction.


Sioux Falls, SD- Best Western Glo 

September 12, 2018 – The Ground Breaking Ceremony took place in Sioux Falls, SD at the construction site of the new Best Western Glo.  This 4 story hotel, located at Dawley Farm Village, will feature 79 guest rooms with sleek modern finishes, an indoor pool with large operable glass doors allowing for seasonal outdoor use, complimentary breakfast served daily, and many other fine amenities. Birch Lake Hospitality welcomes the Best Western Glo of Sioux Falls to their portfolio. The hotel is being developed by Makenda, LLC and is scheduled to open Summer 2019.

JUNE 8TH, 2018

St. Peter, Minnesota – Best Western Plus

On June 7, 2018, a Ground Breaking Ceremony took place in St. Peter, Minnesota at the construction site of the new Best Western Plus.  This hotel will feature 60 guest rooms, a pool, meeting room, hot breakfast served daily, and many other fine amenities. During Mayor Zieman’s speech at the event, he thanked Makenda Development for their investment in the City of St. Peter.  Birch Lake Hospitality welcomes the Best Western Plus of St. Peter to their portfolio.  The hotel is scheduled to open early 2019.

May 8TH, 2018

GrandStay Hospitality Brand Conference

The GrandStay hospitality brand conference was held in April at the InterContinental Hotel in Saint Paul Riverfront. Birch Lake Hospitality is proud of their team for the awards they received.

Congratulations to the General Managers above for receiving the 2017 Every Guest~Every Time Customer Service Award. All awards were presented by Jon Kennedy, President of GrandStay Hospitality, LLC.


Brad Ainsworth, Ames, IA; Gavin Fawbush, Rapid City, SD; Julie Bartella, Eau Claire, WI; and Kristina Conca, La Crosse, WI. 

Kullen Schroht, General Manager of the GrandStay Residential Suites of Sheboygan, WI was honored with the 2017 Most Improved Hotel of the Year.

The GrandStay Hotel & Suites of Pipestone, MN received the Grand Returns Award for their wonderful job promoting the brands guest loyalty program. Recipient is General Manager, Bridgette Shriver.


July 15TH, 2015

Birch Lake Hospitality Adds Ames, Iowa GrandStay

Property to Portfolio 

Birch Lake Hospitality is pleased to announce the newest property in its portfolio of managed properties; the GrandStay in Ames, Iowa.  This property will compliment Birch Lakes current portfolio, and comes with a great General Manager in Jean McBreen, as well as an attached Old Chicago restaurant.

May 1ST, 2015

La Crosse Wins GrandStay Property of the Year Award

Birch Lake Hospitality congratulates the La Crosse GrandStay on winning the 2014 Property of the Year Award at the annual GrandStay Hospitality, LLC Conference which was held on Wednesday, April 29th, 2015. This is the most prestigious award given by GrandStay Hospitality, and we are very proud of GM Kristina and her team for this recognition. 


Property of the Year embodies the “Every Guest~Every Time” spirit, sets high examples of cleanliness and consistent brand values, achieves world class service in the guest survey program, receives outstanding scores on TripAdvisor, achieves financial performance growth, maintains & upgrades the property, and exceeds the GrandStay Hospitality brand standards.


In addition, the La Crosse GrandStay was also presented with the “Every Guest ~ Every Time” Customer Service Excellence Award.


The Customer Service Excellence Award recognizes all properties that demonstrate the spirit of “Every Guest ~ Every Time” by delivering exceptional service and clean comfortable accommodations. The Customer Service Excellence Award sets the highest example for service, cleanliness and consistently demonstrates GrandStay brand values.


Congrat’s Kristina & the La Crosse GrandStay team, here’s to a repeat in 2015!


May 1ST, 2015

Eau Claire GrandStay picks up a pair of 2014 Service Awards 

The Eau Claire Team receiving the annual GrandStay “Every Guest – Every Time” award for 2014

© 2018 Birch Lake Hospitality.